24 hours notice is required for cancellation of single sessions. Missed sessions without the appropriate notice will be charged as if attended.
Cancellation is permitted where a client is not able to participate in a single session for medical reasons. A doctor’s note confirming that the client was not permitted to participate is required within 7 days of missed session. Upon receipt, a credit for a makeup session will be issued.
In the event one of our personal trainers cancels on you with less than 24hrs notice, you will be given your next session as complimentary. In the event your personal trainer has done so 3 or more times within your agreement, you will be assigned a new personal trainer.
Cancellation is permitted where a client is not able to participate for medical reasons. A doctor’s note confirming that the athlete or team is not permitted to participate is required and upon receipt a refund will be processed. Discretion will be used upon a per basis situation for female symptoms that are uncontrolled or not foreseen.
The client can not cancel their agreement unless proven unsatisfactory service was given for personal training. Upon such situation, the client may cancel their agreement with 100% of their money given back for sessions paid for, used and non-used. If the services of Motive 8 Fitness were satisfactory and the client chooses to cancel for reasons other than poor service or medical reasons, the client will be charged an early termination fee of 10% of the total sessions amount unused that were agreed upon signing the agreement.
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You may cancel this agreement at any time during the period that ends ten (10 days) after the later of the day you receive a written copy of the agreement and the day all the services are available. You do not need to give the supplier a reason for cancelling during this 10-day period. In addition, there are grounds that allow you to cancel this agreement. You may also have other rights, duties and remedies at law. For more information, you may contact the Ministry of Consumer and Business Services.
To cancel this agreement, you must give notice of cancellation to the supplier, at the address set out in the agreement, by means that allows you to prove the date on which you gave notice. If no address is set out in the agreement, use any address of the supplier that is on record with the Government of Ontario or the Government of Canada or is known by you.
If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you have made and return to you all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance. O Reg. 17/05, s.28 (3) If cancelling, Motive 8 Fitness reserves the right to recoup the administration fee set out on the reverse page related to banking and/or merchant charges.
(Audio, Video, E-Book downloads) – These products are not eligible for return or exchange. Should your file be defective or damaged upon arrival please contact Motive 8 Fitness and we will arrange for a copy of the file to be re-sent. Should you be dissatisfied with the quality or content of the file, we would be happy to hear your feedback. Please contact the appropriate division of the company.